Portal Refund policy

This policy covers what you buy through the Zip Code Report portal — a subscription plan and an Investor Pack — and the one-time report purchases shown in your account. It is part of the Portal Terms of Use. To request anything below, write to alltekmainbox@gmail.com from the email address on your account, so we can find your records.

Subscriptions

Subscription plans are billed yearly and all sales are final: a plan payment is not refunded, and there is no money-back window on a subscription. The plan, its price and its automatic yearly renewal are shown before you confirm at checkout.

What you can do at any time is stop the next renewal from Manage billing in the portal. Cancelling ends future renewals, your subscription features stay available until the end of the period you have already paid for, and you are not charged again. Cancelling partway through a year does not produce a partial refund — you keep the access you paid for until it ends. Reports you saved to your account stay yours after the plan ends.

If something went wrong with a charge — you were billed after cancelling, charged twice, or charged for a plan you did not sign up for — that is a mistake rather than a refund request: write to alltekmainbox@gmail.com and we will put it right.

If a subscription payment is ever reversed — a billing correction, a payment dispute, or an exception we choose to make — the reports you saved during that period are deactivated along with it; reports saved in an earlier period you paid for are unaffected.

Investor Pack

An Investor Pack is a set of report credits bought as a one-time purchase. You can have it refunded in full within 7 days of purchase as long as no credits have been redeemed. If you have already redeemed one or more credits, write to alltekmainbox@gmail.com — partial-use refunds are handled case by case.

When a pack is refunded, its remaining credits are voided and the pack dashboard link stops working. Reports you had already unlocked with a credit before the refund keep working — the refund does not take back a report you have already used.

One-time report purchases

Single Full Reports and Compare Packs — whether you bought them here or as a guest on the website — come with a 7-day money-back guarantee. If you are not satisfied for any reason, email alltekmainbox@gmail.com within 7 days of your purchase and include the ZIP code and the purchase date (or the receipt number from your Stripe confirmation email). Refunds are issued to your original payment method through Stripe and typically appear within 5–10 business days.

When a report purchase is refunded, access to that report is deactivated — the link in your receipt email stops working, and the report leaves your account. You keep the free preview, which is always available.

After 7 days

Because reports are delivered instantly as a data snapshot, one-time report purchases are final and non-refundable after the 7-day window. If something went wrong with an order — a broken link, a report that won't open — reach out and we will fix the problem.

How to reach us

For anything above, write to alltekmainbox@gmail.com from the address on your account, ALLTEK LLC. Include the ZIP code and the purchase or receipt number where you have one — it helps us find the right record quickly.